Warranty
Every part we sell comes with the guarantees of the Australian Consumer Law, and many also carry a manufacturer's warranty.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Manufacturer's warranty
Many products also come with a warranty from the manufacturer. Its length and terms are set by the manufacturer and vary by brand and product. These warranties are in addition to your rights under the Australian Consumer Law. Manufacturer warranties usually don't cover normal wear and tear, incorrect fitting, accident damage or misuse.
Making a claim
- Contact us with your order number, a description of the problem, and photos or a short video.
- If we need the item back, we'll send you a return label at no cost.
- We aim to assess claims within 7 days of receiving the item, then arrange a repair, replacement or refund.
Contact us
Email customer.support@australianmotospares.com.au or call (03) 6153 0231, Monday to Friday, 9am to 5pm AEST.
Australian Moto Spares is operated by The Trustee for Maxwell & Higgs Trust, ABN 70 849 548 389, 6/94 Keys Road, Moorabbin VIC 3189.